Good
Traveller Type: family with young children

Disappointing
Traveller Type: review category business travellers

Wonderful
Traveller Type: solo traveller

Wonderful
Traveller Type: young couple

Very Poor
Traveller Type: group
  : NOTHING ! ! !
  : I made my reservation a few weeks before and informed them I have a service dog for my son. I called back 2 days before to confirm the reservation and was told it was cancelled because I have a pet. I attempted to explain that it was a service dog and was told no pets period. Then I was told they didn't have any rooms that's why they cancelled my reservation, although I had it for almost 3 weeks prior to that. Once again when I tired to explain it was a service animal, I was met with the reply the didn't about that NO PETS ALLOWED. The only name I received was from someone named Mac. I seriously doubt that was his name because when I asked for it he stammered on his answer. If I could give a negative 5 stars i would. To be a property owner and deny a service animal when it is a national law is just wrong. I would NEVER recommend this establishment to anyone ever ! ! ! Under the ADA, State and local governments, businesses, and nonprofit organizations that serve the public generally must allow service animals to accompany people with disabilities in all areas of the facility where the public is allowed to go. When it is not obvious what service an animal provides, only limited inquiries are allowed. Staff may ask two questions: (1) is the dog a service animal required because of a disability, and (2) what work or task has the dog been trained to perform. Staff cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task. People with disabilities who use service animals cannot be isolated from other patrons, treated less favorably than other patrons, or charged fees that are not charged to other patrons without animals. In addition, if a business requires a deposit or fee to be paid by patrons with pets, it must waive the charge for service animals.